Welcome to the uVox Support Center
Technical questions

iPads, tablets and smart phones are currently not supported. All supported browsers are PC-based or Mac-based.

You will need to use a computer that meets the following recommended system requirements:

Connection speed

You should use a 56Kb, or faster, Internet connection to get the best experience. Please use a 1Mb per second, or faster, Internet connection for video-based assessments.

Pop-up windows

Please disable any pop-up blocking software, that may prevent the test from downloading, before attempting the tests. University or company networks may have restrictions in place so please check with your local systems administrator first.

Supported components are ones that we have thoroughly tested and certified for use with the assessment system. We strongly recommend you use one of the following:

Supported Internet browsers

Supported operating systems

  • Apple Mac OS X
  • Microsoft Windows 10

In order to display the full questionnaire content and the navigation buttons, minimum resolution of 1024 by 768 pixels is required on your PC or MAC.

  • To change your screen resolution on your Windows PC or Windows laptop, click here...
  • To change your screen resolution on your MAC, click here...

Internet Browser

When clicking on the link received in your invitation email, the questionnaire will be displayed in a new window showing the full content and the navigation buttons. Therefore, you must allow pop-up windows in your browser.


Allow all pop-ups windows in Internet Explorer 11

  1. Tap or click the Tools button, and then tap or click Internet options
  2. On the Privacy tab, under "Pop-up Blocker", select or clear the Turn on Pop-up Blocker check box, and then tap or click OK.

Please click on this link for more information


  1. Access the Google Chrome menu on the toolbar. The menu on the toolbar is at the top right of your browser
  2. Choose Settings
  3. Find Show advanced settings at the bottom of the page and click on it
  4. Under Privacy, click on the Content settings button
  5. In the Pop-ups section, choose Allow all sites to show pop-ups.

  1. Open the Firefox menu or click the menu button
  2. Select Preferences
  3. Navigate to the "Content" panel
  4. On the first option, uncheck the Block pop-up windows box. This will disable the popup blocker function

  1. Choose Safari > Preferences, then click Security
  2. Uncheck Block pop-up windows.

uVox Platform use cookies to save some of your assessment information. This will keep your information if you lose your Internet connection.

Follow those steps to enable cookies:


  1. In Internet Explorer, select the Tools button, and then select Internet options
  2. Select the Privacy tab, and under Settings, move the slider to the bottom to allow all cookies and then select OK

Close the Internet Options window and restart your browser.

Please click on this link for more information


  1. At the top-right, click More (3 vertical points) then Settings
  2. At the bottom, click Show advanced settings
  3. In the "Privacy" section, click Content settings
  4. Use the "Cookies" section to change your settings: To allow first-party and third-party cookies, choose Allow local data to be set

Please click on this link for more information


  1. Click the menu button. In both Windows and OS X, the menu button will be in the top right-hand corner of Firefox.
  2. Select the "Preferences"/"Options" menu item. If you're using Mac OS X, it will be called Preferences. If you are using Windows, it will be called Options
  3. Choose your preferred Cookies/History setting - Accept cookies from sites
  4. You can also configure how long Firefox will keep the cookies it sets

Once you have configured your preferences, you can simply close this tab and continue using Firefox.

Please click on this link for more information


By default, Safari accepts cookies and website data only from websites you visit. This helps prevent certain advertisers from storing data on your Mac. You can change options in Safari preferences so that Safari always accepts or always blocks cookies and other website data.

  1. Choose Safari > Preferences, click Privacy, then do any of the following:
  2. Change which cookies and website data are accepted: Select a “Cookies and website data” option:
  3. Always allow: Safari lets all websites, third parties store cookies and other data on your Mac.

Many programs will install toolbars that are loaded into your web browser.

Toolbars can be a nuisance, taking space on your browser screen, especially if you have several installed.

Click on the following link to uninstall toolbars from Internet Explorer, Chrome, Firefox, and Safari...

The zoom controls allow you to increase or decrease either the size of a whole web page or just the size of all the text in order to improve readability.

Please set your Browser Zoom parameter to 100% and the Text Display size to "medium".

Click on the following links to find browser specific directions:


  1. Go to the Tools menu (or press ALT + X)
  2. Click on Safety
  3. Select the option Delete browsing history
  4. Make sure Preserve Favorites website data, Temporary Internet files and website files and Cookies and website data are ticked
  5. Click on Delete

You will need to close the window and open a new one for the changes to take effect.

Please click on this link for more information


  1. Go to the Settings icon (3 horizontal lines)
  2. Select History
  3. Click on Clear browsing data...
  4. Choose the Beginning of time from the drop-down and make sure Browsing history, Download history, Cookies and other site and plug-in data and Cached images and files are ticked
  5. Click on Clear browsing data

You will need to close the window and open a new one for the changes to take effect.

Please click on this link for more information


  1. On your menu bar, click on History
  2. Choose the option Clear Recent History...
  3. Select Everything from the drop-down and make sure that Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins are ticked
  4. Click on Clear Now

Please click on this link for more information


  1. Click on Safari
  2. Click on History
  3. Make sure Clear History, Remove all website data and Close all Safari windows are ticked
  4. Click on Reset

JavaScript is a widely-used Internet programming language. However, its use may be blocked by your network or browser.

Click on the following link to find browser specific directions to enable JavaScript:

https://support.office.com/en-us/article/Enable-JavaScript-7BB9EE74-6A9E-4DD1-BABF-B0A1BB136361

Problems during a test

There could two reasons for that: you are not active on your computer or you had an Internet disconnection.

  1. When you are inactive for a period of more than 3 minutes, the application displays a logout message that gives you 30 seconds to answer if you want to continue or leave the assessment. If after 30 seconds you don't answer, the application disconnects you. Upon return, you may reconnect by the same way as originally used, and the application will return it to the location it was at the time of disconnection. Note that this disconnection mechanism is not active during timed tests.
  2. When you have an interruption of connectivity from the Internet, the application will display a disconnection message:
    • automatically if you are in a timed test,
    • As soon as you click on a navigation button in a non-timed test.

To return to your test, simply close all open browser windows by clicking the small X in the top right corner of each open browser window and reconnect by the same way you originally used.

My disconnection occurs during Answer
I am not in an assessment You must simply return to the test using the same way you had originally used.
I am in the MQ or OPQ test You must simply return to the test using the same way you had originally used. Automatic disconnection does not apply while you are in the SHL tests.
I am in theTK or MBTI test You must simply return to the test using the same way you had originally used.
I am in the TH-CAT test You must simply return to the test using the same way you had originally used. You return to the last question answered and the remaining time (within 20 seconds).
You are in the NEO, PRF or JPI You must simply return to the test using the same way you had originally used.

If you still having problem to reconnect, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.

You will not be able to access the system or complete assessments when it is unavailable due to maintenance activities.

If you attempt to access the system during a scheduled maintenance a system notification will appear with information of the time and date that the system will be available again.

If you are logging back into the system after the scheduled maintenance but are still receiving the release system notification, clear your browser history and cookies. Once you have done this, restart your browser and access the assessment as per the original instructions.