Support line for uVox testing
- Tech support is offered in French and English.
- 2nd line support offered to designated users.
- Available by phone or email:
- Locally: 514-871-1026 x 223
- Outside Quebec: 1-833-782-7104
- Hours: 08h00 to 17h00 (EST) during the week (excluding Canadian holidays)
Information needed to respond to a support inquiry:
- Candidate's name
- Candidate's ID
- Description of the problem
- Contact information
Service level according to the incident type:
|Severity 1||The system is unusable. Affects all users.||
Affects all users but a workaround is available.
|Severity 3||Affects a portion of the users.||
|Severity 4||Low impact issue.||