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Official Name | Contact Center Virtual Scenario | |
| Version / Form | Online | ||
| Publisher | SHL | ||
| Type | Aptitude | ||
| Duration | 35 minutes | ||
| Publisher's description | This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. | ||
| Sample report | |||
| Additional information | https://online.shl.com/gb/en-gb/products/contactcentervirtualscenario |
