Official Name   Contact Center Virtual Scenario
Version / Form   Online
Publisher   SHL
Type   Aptitude
Duration   35 minutes
Publisher's description   This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative.
Sample report    
Additional information

About Ullix

Since 2005 Ullix has worked with organizations that need to evaluate large volumes of candidates to develop solutions that help these organizations manage their assessments more efficiently. Ullix has developed uVox, a cloud-based, content-neutral and highly configurable software platform that can automate practically any assessment process.

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